Tender Details

Country: Italy
Summary: Inbound and Outbound Contact Center Services to Support the Data Collection of Istat Surveys for N. 51 Months (48 Months+3 Start Phase) Cig: 9218886165
ITT Ref No: 67330618
Deadline: 29 Jun 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 9791813.00
Notice Type: Tender
Document Ref. No.: 299410-2022
Purchaser's Detail:
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Description:
Document Type: Contract Notice
Title: Inbound and outbound contact center services to support the data collection of Istat surveys for N. 51 months (48 months+3 start phase) CIG: 9218886165
Reference Number: 2022/S 107-29410
Contract type: Services
Estimated Value: 9791813.00 - EUR
Description: Restricted Community procedure, pursuant to art. 61 of Legislative Decree no. 50/2016 and S.M.I., for the assignment of the inbound and outbound contact center services to support the data collection of Istat's surveys. In particular, the inbound service provides first level assistance for requests of different nature, issues and non -thematic to users involved in the ISTAT surveys/investigations. The service is multichannel and users can access you via telephone channel, web chat, e-mail, pec. The outbound service supports surveys with reminder and reminder activities for non -responding, follow -up activities, support for the compilation of short questionnaires ..

79311000 - Survey Services
Authority Type: Body Governed by Public Law
Type of Procedure: Restricted procedures
Regulation: European Union, with participation by ...
Documents:

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Inbound and Outbound Contact Center Services to Support the Data Collection of Istat Surveys for N. 51 Months (48 Months+3 Start Phase) Cig: 9218886165 - Italy Tender

The NATIONAL INSTITUTE OF STATISTICS (ISTAT), a Government sector organization in Italy, has announced a new tender for Inbound and Outbound Contact Center Services to Support the Data Collection of Istat Surveys for N. 51 Months (48 Months+3 Start Phase) Cig: 9218886165. This tender is published on ItalyTenders under ITT Ref No: 67330618 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-06-29.

The estimated tender value is EUR 9791813.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.